Standalone product · no loyalty plan required
7Feedback collects a one-tap rating and a written comment right where the visit ends — the payment terminal, the self-service kiosk, the QR on the table, the receipt. Nothing to install for the customer. Nothing to hand out for staff.
Try it: tap any rating.
The screen after it never changes
😍 You rated 5 of 5 — here is the next screen Screen 1 of 1
Text, a photo or a video, straight to the manager. Not a public page.
A button to the listing of this exact location. The customer writes it themselves.
Both options, in the same order, for every rating from 1 to 5. Branching on the rating is review gating — Google prohibits it, and the penalty lands on the merchant's own listing, not on us.
No app
The customer taps a face in the browser and closes the tab. No download, no account, no login.
No staff work
The request appears by itself after the transaction. Nobody has to ask, remind or hand out a card.
No new hardware
One Android APK on the terminals you already run — installed next to your other apps, outside the payment flow.
Two channels, one screen
7Feedback adds a direct channel to the business. It does not replace the public one, and it does not choose between them — the customer does.
Text, photo or video, delivered the moment it is sent. A problem can be fixed while the customer is still in the room.
Google Maps by default, pointed at the specific location. TripAdvisor on request. We never write or publish anything on the customer's behalf.
The same person is not invited more often than once every few days. It protects regulars from fatigue — it does not protect you from criticism.
Leaving a phone or messenger is optional, ticked explicitly, used for that one piece of feedback and nothing else, and deleted after about 90 days.
The architecture rule
This is not a limitation we work around. It is the reason the product is safe to run on a merchant's own Google listing.
A one-star rating is stored, counted and delivered exactly like a five-star one.
We show the choice. The person writes the words and presses publish, or doesn't.
No screen, button or route depends on what was rated. Same page, same options, every time.
The test that settles it: a customer who rated 5 and a customer who rated 1 must see exactly the same screen. If the happy ones get the public button and the unhappy ones don't, that is gating, however it is described. A higher public rating is a real and legal side effect of giving unhappy customers a channel that works — it is something you can get, and not something anyone should promise you.
Where it collects
There is no terminal version and no bot version. Whatever the feedback page offers, it offers identically everywhere — so the numbers from a till, a table and a receipt are the same numbers.
POS terminal
Runs as a mode inside the existing 7Stamp Scanner APK — one application on the fleet, not two. It sits outside the payment flow, so it needs no payment certification. A deep API integration into the payment app is available where you want the survey inside your own screens.
Self-service kiosk
Embedded in fast-food and self-service kiosks, on the screen the customer is already looking at while the order is being prepared.
Printed QR
A printed code needs no integration at all — put it where the experience happens. Staff badges work the same way, each with its own staff login.
Prints the invitation on the receipt your POS already produces.
Reads the official fiscal QR to tie feedback to the exact purchase. Available in Ukraine, Slovakia, Kazakhstan and Uzbekistan.
Telegram or WhatsApp: an automatic request after an operation, plus a permanent menu button.
Email, SMS or messenger — the same page, sent to people who have already left.
Rate the order and the checkout on the final screen of an online store.
With White-label the page is served from your domain in every channel. Your customers never see ours.
Each channel carries the detail with it: till, location, shift, time and the contents of the receipt.
Attribution
A chain owner reading an undifferentiated stream of ratings cannot act on any of them. Four rules keep the data usable.
Taken from the staff login the submission came through. In a chat-bot there is no staff login, so the customer picks the location before sending — and it is mandatory.
A staff login is a workstation: a till, a terminal, an API integration, a badge QR. Want per-person ratings? Give the person their own login. Five badges is five logins.
One submission, one email, one place to read everything — including if you also run 7Stamp loyalty on the same account.
The scale you pick is shown by every channel. Emoji on the terminal with stars in the bot is not available, because it would make the numbers incomparable.
Who runs it
Banks · acquirers · PSPs · POS vendors
White-label serves the page and the emails from your domain. One APK covers the fleet, so you certify, version and support a single application. Where your stack exposes PAR, card-linked recognition is live with a payment partner — the card number is never used and never hashed.
Franchises & chains
Franchisees run their own locations, including as separate legal entities, inside one branded domain and one set of system emails — with analytics that roll up across all of them.
Cafés · retail · services
Coffee shops, fast food and restaurants, retail floors, salons, fuel stations, medical and service centres — anywhere with a queue and a card terminal.
Pricing
7Feedback · standalone
$19 / €19
per staff login per month
Annual: $190 / €190 per staff login — pay for ten months, get twelve. In Ukraine: UAH 899 monthly, UAH 8,990 annual.
A staff login is a workstation, not a person: a till, a terminal, an API integration, a badge QR. Three tills in one location is three logins.
Then it isn't a separate product for you — it's the Customer Feedback add-on inside the account you already have, at the add-on price. It's cheaper if you're already our customer. See 7Stamp pricing →
Volume terms, White-label and billing for acquirers, POS vendors and franchise networks are set per deal. Tell us the size of the fleet and we'll put a number on it.
Questions
No. The terminal app installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR or a fiscal receipt QR needs no integration at all. A deep API integration exists for partners who want the survey inside their own payment screens.
No. Scanning the code or tapping the terminal opens a web page. Rating takes one tap; a comment, a photo or a video is optional.
No. 7Feedback is sold on its own, with no stamp cards, no packages and no loyalty plan behind it. If you later add loyalty, the collected feedback stays where it is.
Exactly what a customer sees after a good one. No screen, button or route depends on the rating.
Google Maps is the default target and TripAdvisor is available on request. Trustpilot only if the invitation is shown to every customer without exception, which is how 7Feedback works anyway. Yelp is never used, because it prohibits asking for reviews in any form.
Yes. With White-label the feedback page and the system emails come from your domain in every channel — table QR, receipt QR, terminal, kiosk and bot alike.
Not for a public one. Platforms prohibit it, and the moment someone opens a public listing is not an event a reward can be attached to. Rewarding a customer for feedback given to you privately is a different question — ask us and we'll walk through what is possible in your country.
It is only there if the customer chose to leave it and ticked the consent box. It covers that one piece of feedback — no newsletters, no other messages — and it is deleted after about 90 days.
Contact
Chat is the fastest route for sales questions and demos. Email is better for partnerships, integration detail and anything that needs a written answer.